With online review data from all major channels plus custom survey responses feeding into one platform, comprehensive actionable insights are delivered to your frontline teams.
Monitor, respond to, and promote customer word-of-mouth.
Benchmark performance to local, regional, and national peers.
As restaurants embrace AI self-service technologies to boost efficiency and navigate labor challenges, finding the delicate equilibrium between innovation and maintaining a personalized customer experience becomes imperative.
Read MoreHaving access to the latest, accurate industry data is invaluable in today's highly competitive restaurant environment. Every quarter, we host executives from the top restaurant chains for our State of the Industry (SOTI) webinar where we provide an exclusive look at the most up-to-date insights.
Read MoreTwin Peaks consistently reports sales and traffic increases, and benchmarking is an integral part of their strategy, as learned from this Q&A.
Read MoreData technology is growing exponentially, resulting in some restaurant brands innovating faster than ever before. For others, this rapid evolution comes with major challenges: choice overload and cost fears.
Read MoreEvery quarter, Black Box Intelligence has the privilege of hosting executives from the top restaurant chains in the country for our State of the Industry (SOTI) webinar where we reveal the latest trends and insights driving today’s restaurant experience.
Read MoreThe June payroll increase was well above expectations. Strong job gains, rising labor force and moderating increasing wages...what more could we want?
Read MoreBlack Box’s latest Workforce data reveals what aspects of the employee and manager experience are most impactful to your team’s performance.
Read MoreBased on industry performance of 2022, we’re sharing the current state of restaurant finances and the top trends to get ahead of in 2023.
Read MoreA look at the attempts restaurant HR departments are making to secure enough employees to keep their workforce at an operational size.
Read MoreThe ongoing staffing shortage isn't limited to hourly workers, as high turnover among managers is also contributing to guest dissatisfaction, underscoring the importance of manager retention and fostering a culture of accountability to improve the overall guest experience and drive innovation.
Read MoreNavigating the distinct challenges of front of the house (FOH) and back of the house (BOH) operations in the restaurant industry requires a nuanced understanding of workforce dynamics, where data-driven insights provide valuable guidance on staffing levels, operational shifts, and employee turnover.
Read MoreAmid the challenges posed by the Great Resignation and the evolving landscape of employee motivations, building a robust restaurant culture emerges as a critical strategy for retaining staff, fostering motivation, and navigating the complexities of the post-pandemic work environment.
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