With online review data from all major channels plus custom survey responses feeding into one platform, comprehensive actionable insights are delivered to your frontline teams.
Monitor, respond to, and promote customer word-of-mouth.
Benchmark performance to local, regional, and national peers.
GuestXM sat down with Huddle House to discuss how the brand takes guest feedback from data-analysis to decision-making.
Read MoreNet Sentiment Score analyzes guest satisfaction by capturing direct and indirect feedback through both social and survey data.
Read MoreIn today's highly competitive market, meeting drive-through expectations have become a formidable challenge for most quick-service brands.
Read MoreEvery quarter, Black Box Intelligence has the privilege of hosting executives from the top restaurant chains in the country for our State of the Industry (SOTI) webinar where we reveal the latest trends and insights driving today’s restaurant experience.
Read MoreLearn about restaurant recruiting, staffing & turnover trends and what you need to know about managing restaurant staff in 2021.
Read MoreContent marketing is one of the most effective methods available for restaurants to connect, engage and build trust with their customers.
Read MoreDiscover how to test different strategies, define what works for your business, and then optimize your process as you go.
Read MoreHosted by Brant Menswar and Jim Knight, Black Box Intelligence co-founder and workplace expert Joni Doolin shares a few Thoughts that Rock.
Read MoreCheck out this SWOT analysis of the restaurant industry to learn more about the key strengths and weaknesses paving the future for brands.
Read MoreJoni Doolin shares how restaurants can broaden their talent pool, with real life examples of individuals and companies for inspiration.
Read MoreRestaurant Talent Marketing: here’s 3 big ideas to focus on, right now, that will help you reach your talent pool to build and shape your workforce.
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