With online review data from all major channels plus custom survey responses feeding into one platform, comprehensive actionable insights are delivered to your frontline teams.
Monitor, respond to, and promote customer word-of-mouth.
Benchmark performance to local, regional, and national peers.
As restaurants embrace AI self-service technologies to boost efficiency and navigate labor challenges, finding the delicate equilibrium between innovation and maintaining a personalized customer experience becomes imperative.
Read MoreGuestXM sat down with Huddle House to discuss how the brand takes guest feedback from data-analysis to decision-making.
Read MoreIn today's data-driven landscape, managing customer feedback is challenging. Natural Language Processing (NLP), an AI technology, streamlines the process by transforming unstructured feedback into actionable insights.
Read MoreUncover what social engagement tactics make sense for your brand in order to improve online restaurant reviews.
Read MoreCollecting direct and indirect customer feedback, inferring insights, and operationalizing them will create the best restaurant experiences.
Read MoreSee how expertly crafted customer surveys can help you gather direct feedback so you can stay on top of your restaurant guest experience.
Read MoreIf you’re a CFO, now is the time to start taking an active role in your brand's CX initiatives to offset any long-term economic hurdles.
Read MoreAnalyze your competition to identify your brand strengths and ensure your offers continue to differentiate against industry standards.
Read MoreWhile food inflation challenges may appear inevitable, restaurants can prepare to offset its adverse effects and uphold profit margins.
Read MoreDiscover the top 5 tips hospitality brands can implement to increase organic reach and engagement on social media and review sites.
Read MoreKeep your brand promoters loyal by acknowledging their shout-outs and incentivizing continued engagement online!
Read MoreIn this article we’ll provide you with some guidelines to help you respond to negative reviews like a pro!
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